When booking your appointment we require the
number from inside the voucher.
Vouchers are valid for 3 months from date of
purchase and can be used for treatments or the
wide range of retail products. The expiry date
of your voucher is clearly stated. Full
vouchers or partly used vouchers are non
refundable and cannot be exchanged for cash.
We advise you to book your appointment well in
advance to avoid disappointment. If you do not
attend your appointment your voucher will be
cancelled to cover the cost of your allocated
If appointment times have not been booked in
advance and your voucher is about to run out,
your voucher can be used against any of the
retail products within the salon before the
expiry date. Someone has taken the time, care
and money to purchase your voucher, we
recommend you keep it safe. Most people are
delighted with their vouchers and book their
appointment well in advance before the expiry
date thus avoiding disappointment especially
during busy times. Remember forgotten vouchers
can turn into expired vouchers.
We do have a policy of treating clients under
the age of 16 for certain treatments, at the
discretion of the salon. Parents must attend
the first appointment to give written parental
consent via salon consultation. Upon which the
salon will decide if the treatment is
Please arrive on time for your allocated
treatment time. We understand appointments
cannot always be kept but if you have to
cancel 48 hours notice must be given. Less
than 48 hours notice or non arrival for your
appointment means regrettably we will have to
charge the full cost of your treatment as a
missed appointment. If payment is via voucher
the voucher will be cancelled. A
non-refundable deposit will be required for
certain lengthy treatments or block bookings.
Please be aware if you arrive late for your
treatment, we may need to reduce your
treatment time in order to keep the following
clients� appointment time, although the full
treatment cost will apply. Very late arrival
may mean your treatment may not be possible.
Due to the nature of our treatments and for
the relaxation of clients we advise that you
don't bring children with you whilst attending
your appointments. Also to the courtesy of
yourself and other clients we advise that you
turn of mobile phones before entering the
salon and during your treatment.
Any card or cheque payment under £10
will incur a 50p charge.