Welcome to the The Retreat, Dundee�s newest and leading provider of services to help relax you, your family and friends.
 

OUR POLICIES

Gift Vouchers:

When booking your appointment we require the number from inside the voucher.

Vouchers are valid for 3 months from date of purchase and can be used for treatments or the wide range of retail products. The expiry date of your voucher is clearly stated. Full vouchers or partly used vouchers are non refundable and cannot be exchanged for cash.

We advise you to book your appointment well in advance to avoid disappointment. If you do not attend your appointment your voucher will be cancelled to cover the cost of your allocated treatment time.

If appointment times have not been booked in advance and your voucher is about to run out, your voucher can be used against any of the retail products within the salon before the expiry date. Someone has taken the time, care and money to purchase your voucher, we recommend you keep it safe. Most people are delighted with their vouchers and book their appointment well in advance before the expiry date thus avoiding disappointment especially during busy times. Remember forgotten vouchers can turn into expired vouchers.

Clients under 16:

We do have a policy of treating clients under the age of 16 for certain treatments, at the discretion of the salon. Parents must attend the first appointment to give written parental consent via salon consultation. Upon which the salon will decide if the treatment is appropriate

Cancellations:

Please arrive on time for your allocated treatment time. We understand appointments cannot always be kept but if you have to cancel 48 hours notice must be given. Less than 48 hours notice or non arrival for your appointment means regrettably we will have to charge the full cost of your treatment as a missed appointment. If payment is via voucher the voucher will be cancelled. A non-refundable deposit will be required for certain lengthy treatments or block bookings.

Please be aware if you arrive late for your treatment, we may need to reduce your treatment time in order to keep the following clients� appointment time, although the full treatment cost will apply. Very late arrival may mean your treatment may not be possible.

Client Courtesy:

Due to the nature of our treatments and for the relaxation of clients we advise that you don't bring children with you whilst attending your appointments. Also to the courtesy of yourself and other clients we advise that you turn of mobile phones before entering the salon and during your treatment.

Any card or cheque payment under £10 will incur a 50p charge.

 

 
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